Keywords: Communication, oral-systematic link, periodontal compliance, evidence-based dentistry, interdisciplinary care
Introduction: For years, the hygiene appointment has been seen by many patients as a quick clean. A simple “scale and polish.” However, studies have shown that regular hygiene visits are not only key to periodontal health but also act as a pivotal moment for early intervention, risk assessments and patient motivation [1]. But for us, we know it’s so much more. It’s where conversation happens, fears are shared, habits are challenged, and trust is built.
This presentation positions the hygiene appointment as a clinical strategic touch point; one where effective communication can directly influence patient outcomes. Evidence supports the role of outcomes of a motivational interviewing and personalised oral health education in improving treatment adherence and reducing disease progression [2]. When hygienists are empowered to communicate beyond instruction, you listen, guide and collaborate. The result is more engaged and better-informed patients.
Drawing from my personal experience in a private hygiene-led model, I can highlight how chair side conversations can be structured with subtle shifts in patient education that build trust, enhance compliance with periodontal or systemic links and open conversation across cosmetic and restorative.
By incorporating evidence-based communication strategies and focusing on relationship-building, we have seen measurable improvements in patient recall retention, treatment uptake, and periodontal outcomes. This talk invites a rethinking of the hygienist’s roles, from supportive to central, in delivering preventive, collaborative and patient-led care.
References:
[1] Chappell I.L.C. Et al. (2015) – Focuses on gingivitis management and prevention of periodontitis [2] Weinstein P. Et al. (2006) – Covers motivational interviewing and oral health outcomes in adolescentsBiography: Samira Abbas is an independent dental hygienist working at both The Wellness Clinic at Harrods and Nejati Clinic Knightsbridge. With over a decade of experience in private practice, she is passionate about the impact of effective communication in patient care. Her approach blends evidence-based techniques with real-world insight to drive improved treatment outcomes, trust-building, and long-term oral health.
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Upcoming Conference:
4th International Dental Advanced Dentistry, and Oral Health UCG Congress | September 9–11, 2025 | Novotel Al Barsha, Dubai, UAE
