HealthcareNursingPatient Safety

Destination Medical Center: Establishing Nursing Best Practice by Building a Nursing Model of Care

Ms. Nina Camille Sargent

Presented in International Healthcare, Hospital Management, Nursing, and Patient Safety Conference Holiday Inn Dubai, UAE & Virtual
Poster Presenter Name: Ms. Nina Camille Sargent
Global Journal of Healthcare, Hospital Management, Nursing, and Patient Safety
Unified Citation Journals, Nursing 2024, ISSN 2754-0952
Affiliation: Mayo Clinic
Keywords: Nursing, model of care, patient experience, staff satisfaction, clinical outcomes, value-based care, quality, patient safety

An effective nursing model of care is vital in any institution to achieve overarching goals of the nursing department and to help guide a nurse’s scope of care. The foundation of this work was created around the organizational primary value of “The needs of the patient come first” as well as the core values of respect, integrity, caring, healing, teamwork, innovation, excellence, and stewardship. Despite having just opened in 2019, the nursing department at Sheikh Shakhbout Medical City (SSMC) wanted to outline the nursing work that was important to staff and patients on the journey to excellence.  The SSMC Nursing Model of Care framework is based on four core elements referred to as pillars.  First, Person-Centered Care which respects individual values and choices as well as promoting continuity of care. Second, is the Team-Based Care which fosters teamwork and provides a supportive work environment.  Workplace culture is important to promote professional excellence and career development. Third, is Trusted Quality Care focused on providing our patients and their families with safe, efficient, and effective care. Finally, Value Added Care promotes optimal and continuous flow throughout the patient’s journey and reduces inefficiencies and waste. This framework includes 27 initiatives aligned with the four pillars.  Each initiative has quantifiable measures which are designed to achieve the model’s overall success.  Success is measured on four dimensions: improved patient and staff satisfaction, clinical outcomes and operational efficiency.


Ms. Nina has worked for over a decade in healthcare at Mayo Clinic and SSMC in various roles including hospital administration, strategic business partnership for Mayo Clinic’s nursing-led Surgical Services, and health systems engineering.  She holds a master’s degree in Healthcare Management and International Business.  With deep experience in healthcare management and marketing built on a corporate business consulting foundation, she is skilled in transformational leadership, governance, strategic planning, budgeting, and forecasting, operations, program and project management, Lean Six Sigma, service excellence, vendor management, contract negotiation, data analytics, new business development, marketing, communications, and community relations.


Nursing in Healthcare, Nursing & Health Sciences, Healthcare Simulation, Home Care Nursing Services, Advanced Healthcare, Types of Nursing in Healthcare, Public Health Nursing, Healthcare Leadership, Healthcare Management, Hospital Management, Internal Medicine, Pharmacology, Psychiatry and Mental Health, Healthcare Quality, Family Medicine, Child Health Advanced Nursing Practices during Pandemic, Nurse Protection during Pandemics, Oncology Nursing, Cardiac Nursing, Gynacology and Obstetrics Nursing, Nursing Education, Global Healthcare, Family Nursing, Men in Nursing, Nursing Care, Women Health Nursing, Infection Control, Healthcare Quality improvement, Tele Healthcare, Digital Healthcare, Healthcare Services, Healthcare Marketing

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